REFUND &
RETURNS.

No Change-of-Mind Returns

Due to the nature of research compounds, we do not accept returns. All sales are final. We do not offer refunds for change-of-mind purchases once an order has been dispatched.

Damaged, Missing or Incorrect Orders

If your order arrives damaged, is missing items, or is incorrect, contact us within 48 hours of delivery with your order number and photos where applicable. Eligible resolutions:

• Replacement shipment at no cost
• Store credit
• Refund (assessed case by case)

Claims made outside the 48-hour window will not be eligible for resolution.

Lost or Undelivered Orders

If tracking shows your order as delivered but you have not received it, contact us immediately. We will lodge an Australia Post investigation on your behalf. Resolution typically takes 3–5 business days.

Orders returned to us as undeliverable will be reshipped once. Reshipment costs apply. Ensure your delivery address is correct at checkout.

Shipping Rates & Dispatch

All orders are dispatched from our Australian warehouse via Australia Post Express.

• Express Post: $10.00 flat rate on orders under $300 AUD
• Free Shipping: All orders of $300 AUD and over
• Dispatch: Next business day
• Delivery: 1–3 business days after dispatch

Contact Us

For any refund or returns enquiry, contact us by email at orders@vitality-cartel.com or on Telegram (@AUSUPPLEMENTCO) with your order number and we will respond promptly.